Reinventing Customer Service

Excellent customer service is the livelihood of any business. Whether you're dealing with clients, customers, or patients, the ability to provide a positive experience can make all the difference. There are several ways to improve your customer service skills, and it's well worth taking the time to invest in your development. The course will define customer service, describe good customer service and explain why to improve your customers' interactions with you.
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How Do You Prepare

Our training is thought-proving and can remind us of things we have forgotten! So let's have a engaging conversation, fulfilled with knowledge and resources.

  • Be prepared to evaluate your current knowledge and customer service practices.

  • Think about specific feedback and reflect on how you handled it or requested your customer service team to engage.

  • Think in terms of reasonable solutions based on your organizational requirements.

Course curriculum

    1. Welcome Message Video

    2. Student Course Walkthrough

    3. Pre-Course Survey

    4. Introduction to 3- Tips To Excel In Customer Service

    1. Tip 1: Connecting With Your Customers Video

    2. Recap Instructor - Tip 1 Connecting With Your Customers Audio

    3. Tip 1: Submit Your Goal Setting

    1. Tip 2: Interacting With Your Customers Video

    2. Recap Instructor - Tip 2 Interacting With Your Customers Audio

    3. Tip 2 Submit Your Goal Setting

    1. Tip 3: Supervising & Leading Your Team Video

    2. Instructor Recap- Tip 3 Supervising & Leading Your Team

    3. Tip 3: Submit Your Goal Setting

    1. Congrats! Here's What's Next ....

    2. Additional Resources

    3. Before You Go-Survey

About this course

  • $99.99
  • 16 lessons
  • 0.5 hours of video content
  • hour of audio content

Instructor

Senior Instructor Tangalayer Oates

Tangalayer is the CEO, President, and Founder of Transcending Borders Corporation with over 20+ successful years in the Armed Forces and as a civilian service employee! I am committed to developing innovative training programs for businesses and communities, ones that articulate diversity benefits, improve communication at all levels, and are adaptable to various audiences (i.e., military, civilian, youth, non-profit). I lead by example, through advocating for veterans’ rights, human rights, and the equal treatment of all individuals regardless of race, national origin, gender, age, or ability! Most importantly sharing knowledge with people on how to value themselves, others and communities is my passion.

Our Focus Includes

  • Introspection

    Assisting you to uncover hidden fears and insecurities, as well as guiding you to recognize and work towards your goals! We focus on a process for you to gain self-awareness, develop empathy, and build meaningful relationships.

  • Reflection

    Assisting you in the learning process to help you better understand your experiences and ideas. To assist you with building problem-solving skills while you discover fresh perspectives, and develop a deeper understanding of complex concepts

  • Team Building

    Offering tools that foster collaboration, and teaching team-building exercises can help build team spirit, strengthen relationships within the group, create more open lines of communication, and improve workplace productivity.

Bonus material

Additional content, information and resources to support you on your journey!

  • Downloadable Handouts

    - Save time by not having to print out materials. - Access resources from any device at any time. Emotional benefits: - Get the most out of your learning experience. - Feel more organized and in control of your education.

  • 1-Year Additional Course Access

    Standard benefits: - Get more out of your enrollment. - Save time and money. Emotional benefits: - Know you're getting even more for your money. - Rest easy knowing that you have additional time to review your course.

  • Lifetime Access to Our Community

    - Get help from experts with anything you need. - Access a community of people who are passionate about learning. - Access a library of resources to grow your business. Emotional benefits: - Feel supported and inspired every step of the way. - Transform your life by learning new things every day.

Improve Your Customer Service Today!

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